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Returns & Exchanges

First and foremost, our return policy is non-negotiable.

VERY IMPORTANT: The address on the shipping label is NOT our corporate address. This address is the location of our fulfillment operations. You will receive the proper return address when we provide you a Return Authorization. DO NOT SEND YOUR ORDER TO THE ADDRESS ON THE SHIPPING LABEL OR IT MAY BE LOST AT YOUR EXPENSE. WE ARE NOT LIABLE FOR SHIPMENTS SENT TO AN INCORRECT ADDRESS.

Your shipment will contain a packing slip with the following message:

LEGAL NOTICE: ABSOLUTELY NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION (R/A). Contact us via our website to obtain an R/A. Garments returned without an R/A cannot be processed in our system. Therefore, regardless of receipt, the garment(s) may be discarded and you may not receive a refund or credit.

Since we order blank garments on demand, and we print on demand, we will only accept returns under certain conditions. IN NO CASE WILL WE ACCEPT A RETURN WITHOUT A RETURN AUTHORIZATION. If you return a garment without prior authorization, your order may be lost, you will NOT receive a replacement, and you will NOT receive any credit.

We have a great deal of pride in every product we sell, and we strive to fully satisfy every customer. The design of our website minimizes confusion & errors. In addition, our Shirt Info & Size Guide page offers sizing information.

In the event that a product is defective, we do accept returns; however, our return policy follows very strict and non-negotiable guidelines. Please take the time to fully understand for which category of return you qualify, as there may be a cost associated with your return. In all cases, we will only accept returns within 30 days of the purchase date, and all merchandise must be UNWASHED and UNWORN to qualify for any of the return options detailed below.

NOTE: If you are uncertain under which category your issue falls, please go to the Contact Us page and send us a note with a detailed description of your problem. We will respond with full details about your options.

Defective Garments

Every product is hand-inspected before being shipped to our customers; however, there are times that a defect escapes notice. If you have received a garment that has any material defect, we will replace it. For all defective products, we will only exchange for a defect-free exact replacement: same design, style, color & size. You must ship the defective product back to us. You MUST first request a Return Authorization via our Contact Us page. Upon receipt of your R/A request, we may request additional information and/or photographs. Once we verify the defect, we will provide you with a return shipping address and an R/A number which must accompany your return shipment.

Upon receiving the defective garment, we will inspect and verify the defect(s). If no defect is found, we will not honor any replacement and will only ship the original garment back at customer's expense, once payment for reshipping is received. If customer does not authorize shipping charges, we will NOT ship garment back. BE SURE YOUR GARMENT IS, INDEED, DEFECTIVE BEFORE SHIPPING IT TO US.

If you are unsure whether your problem would be considered a material defect, please go to the Contact Us page and send us a note with a detailed description of the issue. Make sure to include your original order number and provide as many details as possible. We will respond with full details about your options.

Remember, we will NOT accept any returns if we do not provide you with a Return Authorization.

Our Mistake

If the garment you receive is not exactly what you ordered (and appears on your order confirmation), we will replace it. For all fulfillment mistakes, we will only replace with the originally ordered item:  same design, style, color & size. You must ship the product back to us and you MUST first request a Return Authorization via our Contact Us page. Upon receipt of your R/A request, we may request additional information and/or photographs.  Once we verify you received an incorrect item, we will provide you with a return shipping address and an R/A number which must accompany your return shipment.

Remember, we will NOT accept any returns if we do not provide you with a Return Authorization.

Unsatisfactory Garments

We realize that there are many reasons why a customer may be unhappy with their purchase--some of which have nothing to do with the quality of the shirt or design imprint.

If you have received a product that IS what you ordered, has NO material defect, yet it leaves you unsatisfied, we may issue you store credit covering your transaction cost, minus a restocking fee. Original shipping charges will NOT be refunded. You are responsible for the cost of shipping the product back to us and you MUST first request a Return Authorization via our Contact Us page. Upon receipt of your R/A request, we explain your options, and possibly provide you with a return shipping address and an R/A number which must accompany your return shipment.

All Returns

ALL of the following requirements must be met for ALL returns. Failure to do so may result in a delay or refusal of your return, and possibly the loss of your shipment.

1.  The address on the shipping label is NOT our corporate address. This address is where we print your t-shirts. You will receive the proper return address when we provide you a Return Authorization (see #2). DO NOT SEND YOUR ORDER TO THE ADDRESS ON THE SHIPPING LABEL OR IT MAY BE LOST AT YOUR EXPENSE.  WE ARE NOT LIABLE FOR SHIPMENTS SENT TO AN INCORRECT ADDRESS.

2.  You may not return an order without first receiving a Return Authorization. To obtain your Return Authorization, you must go to our Contact Us page and request an R/A. Include as much detail as possible describing your reason for returning your product.

3.  If your request meets the guidelines set forth above, we will provide you with a Return Authorization Number.

4.  All returns must be accompanied by the Return Authorization Number and a printout of the original order confirmation. If you do not have the original confirmation, please go to our Contact Us page and fill out all the information. Let us know you are requesting your original order number and confirmation in the comment field provided.

5.  All items must be returned within 30 days of the purchase date.

6.  Returned items must be UNWASHED and UNWORN. If the product fails to meet this condition, your return will NOT be accepted and we will NOT ship your product back to you.

7.  Some return items are subject to restocking fees per the rules detailed above.

Effective date: September 3, 2008. Policy revised June 18, 2013

Privacy Policy

As appropriate in the context herein, throughout this site, the terms "we," "us," "our," "Going Postal T-Shirts and www.goingpostalt-shirts.com," or any other reference related to this website refer to Going Postal T-Shirts and www.goingpostalt-shirts.com and possibly any of its affiliated companies.

Information Collected

Personally Identifiable Information is information that identifies you as an individual, such as your name, mailing address, phone number, email address, credit card information and password.  We may collect Personally Identifiable Information from you when you make a purchase, register to become a member, voluntarily provide it when you use this website, disclose it in a public area of the site (such as contest submissions or newsletter requests), or provide it when you communicate with us.

Non-Personally Identifiable Information is information that does not identify you as an individual.  Non-Personally Identifiable Information includes information such as your browser type, the URL of the previous website you visited, the web pages and advertisements you view or select, and the types of services you use.

Use of Information

We gather and store certain types of information you provide to us through our website, surveys, or other data gathering methods.  This information includes contact, demographic, purchase history, and financial information.  We may use the contact and demographic information to communicate effectively with you and to create a more personalized shopping experience.

We may also use the Personally Identifiable Information you provide to administer and manage your account, pay commissions to you, invoice you, include you on mailing lists, and advertise and promote our services.  In addition, we may disclose your Personally Identifiable Information when we believe in good faith that it is required by any applicable law or legal process, or if we believe we need to disclose it to protect or enforce our rights or the rights of our members, users, or other third-parties.  We will not share or sell your Personally Identifiable Information to any external company, organization, or individual unless required by law or legal process.

Without limitation of the foregoing, we may disclose your Personally Identifiable Information pursuant to our Intellectual Property Rights Policy in our User Agreement (below) to a third-party that alleges you have infringed their intellectual property rights.

We may disclose Non-Personally Identifiable Information in connection with improving the services we offer and facilitating our marketing efforts.  In addition, we may combine your Non-Personally Identifiable Information that relates to your use of the site with that of other users to determine which areas of the site are most popular, and how our services are used.  By collecting this Aggregate Information and analyzing it, we can use it to improve the website.  We may disclose Aggregate Information in connection with improving the services we offer and facilitating our marketing efforts.

Security

We are committed to ensuring the security of your information.  To help prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.  We use encryption and may utilize alternative payment websites (such as Google Payments (TM), PayPal (TM), or any others we may use from time to time) when collecting or transferring sensitive data such as credit card information.  Preventing credit card fraud is important to protect your personal financial data security.

We are protected through an SSL Certificate that ensures all data sensitive data exchanged between us and the user is secured.  An SSL Certificate (Secure Sockets Layer), also called a Digital Certificate, creates an encrypted link between a website and a visitor's browser.  This link ensures that all data passed between the website and the visitor's browser remains private and secure.  This in turn prevents hackers from stealing private information such as credit card numbers, names, and addresses.

Cookies and Other Data Collection Tools

Cookies are information files that are placed on the hard drive of your computer by your browser.  Cookies allow websites to remember users' activities and visits to a site.

We use cookies to determine the number of unique visitors we host on our website over any given period of time.  Cookies are also used to remember user screen names so multiple logins are not necessary.  We may use cookies, web beacons, or other data collection tools to store or gather personal information from our visitors.  You can disable cookies on your computer by indicating this in the preferences or options menus in your browser.

NOTE:  Disabling cookies may affect your ability to view, opertate, or navigate the website.

Children

We do not sell products for purchase by children, but we do sell children's products for purchase by adults.  In compliance with the Children's Online Privacy Protection Act of 1998 (COPPA), if you are under the age of 13, you may use this site only with involvement of a parent or guardian.  We encourage children to involve their parents in any interactive activity in which they participate online.  We will not knowingly collect or use any personal information from children we know to be under the age of 13.  In addition, if required and upon receipt of notification, we will promptly delete any information in our databases that originates from a child under the age of thirteen.

For further protection, prospective users between the ages of 13 and 17 can only use our services under their parents' or legal guardian's supervision.  If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your Personal Information in our database and/or opt-out from receiving communications from us.  If you wish to do so, please submit a request via our Contact Us page and we will address your request as soon as possible.

No Absolute Safeguards

Although we will use reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure.  Accordingly, we assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorized third-party access or other causes beyond our reasonable control.

Third-Party Communication

In an effort to enhance your shopping experience, we may use your contact and demographic information we have collected through our website, surveys, or other data gathering methods to send you news, offers and e-mails from some of our partners.  To opt out of receiving news, offers and emails, please submit a request via our Contact Us page and we will address your request as soon as possible.

As a part of our business relationships, we may from time to time have banner or link redirects to a third-party accessible from this website.

Any transactions that occur between you and a third-party are strictly between you and the third-party and are not the responsibility of this website, this company, or the related parties as set forth above.

We do not control the privacy policies of our advertisers or other third-parties that have websites linked to this website.  If you click on an advertisement or link, the privacy policies of the website to which you link will govern the use of your information by that website's operator.  We assume no responsibility or liability for the actions of such third-parties with respect to their use of your information or otherwise.

Sale of Our Company

As our company grows, there is a possibility that we could be sold to another company.  In the event that we are acquired by another company or a significant portion of our assets is sold to another company, all of the customer information including both financial records and consumer information that we have collected may be transferred to the new company.

Acceptance of Privacy Policy

By using this website, you are accepting the terms and conditions of this Privacy Policy, and we will have the right to use your information as described in this Privacy Policy.  If you do not agree to have your information used in any of the ways described in this Privacy Policy, you must discontinue use of this site.  Use of this site is when this privacy effective date begins.  We reserve the right to modify this Privacy Policy at any time.  Your continued use of this site after we either personally notify you or generally post such changes on the site will constitute your acceptance of those changes.

Any future changes in our practices with regard to your information will be posted to this page.

Effective date: September 3, 2008, modified on June 18, 2013

User Agreement

Please note that occasionally there may be information about products on this website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.  We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice (including after you have submitted and/or transacted your order).  We apologize for any inconvenience this may cause you.

The prices displayed on this website are quoted in U.S. dollars ($).  They are subject to change at any time.

Context

Welcome to our website.  Before you use this website (the "Site"), please read the following basic terms that govern your use of the Site.  By using the Site, you agree to follow and be bound by these terms (the "Agreement").  As appropriate in the context herein, throughout this site, the terms "we," "us," "our," "Going Postal T-Shirts and www.goingpostalt-shirts.com," or any other reference related to this website refer to Going Postal T-Shirts and www.goingpostalt-shirts.com and possibly any of its affiliated companies.

Copyright

All content included on this site hosted by us, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws.  The compilation of all content on this site is the exclusive property of this site's owner and is protected by United States and international copyright laws.  All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Warranty/Disclaimer of Liability

YOU ACKNOWLEDGE THAT USE OF OUR SITE IS AT YOUR SOLE RISK.  THE SITE IS NOT WARRANTED TO BE ERROR-FREE OR UNINTERRUPTED, AND THERE IS NO WARRANTY AS TO THE RESULTS OBTAINED THROUGH USE OF THE SITE.  THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS-IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE SITE, AND THAT WE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE SITE.

Our liability to you, if any, shall not exceed the total of the invoice for services and products provided on the transaction in dispute.  We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages.  We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is caused by an intentional act by us.  We shall not be liable for unauthorized access by third-parties to your transmission facilities, premises or equipment or for unauthorized access to or alteration, theft, loss or destruction of user networks, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method.  These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy.  The provisions of this paragraph will survive any transaction completed with you and any change or elimination of this Agreement and/or the Site.

General

We may from time to time change the rules that govern your use of the Site.  Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.  We may change, move, or delete portions of, or may add to the Site from time to time including but not limited to content and equipment and/or software needed for access or use.

All content including depictions of persons which appear in any visual graphic design which could be construed as that of a sexual nature has been represented by Going Postal T-Shirts and www.goingpostalt-shirts.com to include individuals at least 18 years of age at the time of creation of the depiction.  By using this website, the user agrees that any submission of content to the Site is made with an express declaration of the submitting user confirming the content involves individuals of at least 18 years of age.

All designs available for purchase on this Site have been provided by Going Postal T-Shirts and www.goingpostalt-shirts.com and/or its owners and operators, and in no way is the property of outsources fulfillment company or its affiliates.  As such, any and all claims of any violation must be addressed with, and are the exclusive responsibility of Going Postal T-Shirts and www.goingpostalt-shirts.com and/or its owners and operators.

Copyrights, Trademarks & Other Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, verbiage, and other materials that are part of the Site are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Going Postal T-Shirts and www.goingpostalt-shirts.com.  The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by us.

All other trademarks, service marks, product names and company names or logos appearing on the Site are the property of their respective owners. Any use of such trademarks, service marks, product names, and company names or logos, including the reproduction, modification, distribution, or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the Site, and the Site as a whole, are intended solely for personal, noncommercial use. You may download or copy the downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the Site, the Site as a whole, or any related software without the prior written permission of Going Postal T-Shirts and www.goingpostalt-shirts.com. Further, you may not frame any of the content, deep-link to the Site, trespass or scrape the Site with automated agents without prior written permission of Going Postal T-Shirts and www.goingpostalt-shirts.com and/or its owners and operators.

The burden of determining that any Material is not protected by trademark, service mark, copyright or other proprietary right rests with you. You are solely responsible for obtaining proper permissions and licenses, except as may be permitted by copyright law, from third-parties whose rights may be violated or infringed by the use of any Material protected by trademark, service mark, copyright or other proprietary right. To use any logo, trademark or copyrighted items, a customer must have written permission from the owner of the logo or trademark or copyright. A customer may not use any logo or other graphic material in a manner which may infringe copyright, trademark, service mark, or other proprietary mark. A customer also may not use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. We assume no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark, or copyrighted items. You agree to indemnify and hold Going Postal T-Shirts and www.goingpostalt-shirts.com and any outsourced fulfillment company harmless from and against any suit, demand, claim, loss, liability, damage, or expense made against or incurred by Going Postal T-Shirts and www.goingpostalt-shirts.com and/or its owners and operators by reason of the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through the Site.

Designs displayed on the Site have been contractually represented by Going Postal T-Shirts and www.goingpostalt-shirts.com and its owners and operators as its own work or work for which they retain the right to reproduce and sell. As such, any and all claims of any copyright infringement or any other violation must be addressed with, and are the exclusive responsibility of Going Postal T-Shirts and www.goingpostalt-shirts.com and its owners and operators. You agree to indemnify any outsourced printing and fulfillment company from all liability resulting from any legal infrigement as a result of fraudulent and/or intentional misrepresentation of content ownership by Going Postal T-Shirts and www.goingpostalt-shirts.com and its owners and operators.

Legal Compliance

You shall use the Site for lawful purposes only.  You shall not transmit through the Site any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.  We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to the Site for any breach of this provision or any other provision of this Agreement.

User Comments, Feedback and Other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted, or offered to us or otherwise disclosed, submitted, or offered in connection with your use of the Site shall be and remain our property.  Such disclosure, submission, or offer shall constitute an assignment to Going Postal T-Shirts and www.goingpostalt-shirts.com or its affiliates of all worldwide rights, titles, and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas, and other submissions.

Duties, Taxes, and Licenses

All duties, taxes, and licenses incurred while shopping at the Site are the sole responsibility of the customer.  Going Postal T-Shirts and www.goingpostalt-shirts.com or its affiliates cannot be held responsible (nor vouch) for any orders with pending taxes, duties or licenses.

Ancillary Computer Equipment and Services

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the Site.  In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the Site.

Indemnification

You agree to indemnify, defend, and hold harmless Going Postal T-Shirts and www.goingpostalt-shirts.com, its affiliates identified above, any organization employed to produce and distribute content, and Our Parties against all damages, claims, liability, costs, and expenses, including but not limited to reasonable attorneys fees, arising out of violation of any of the provisions of this Agreement by you or anyone accessing the Site under your account.

Governing Law

The Site is created and controlled by Going Postal T-Shirts and www.goingpostalt-shirts.com in the State of Pennsylvania.  The laws of the State of Pennsylvania will govern all terms, conditions and disclaimers on the Site, including this Agreement, without giving effect to any principles of conflicts of laws.

Effective date: September 3, 2008, modified on June 18, 2013